About Us
Making dream holidays come true - Bringing you affordable Victoria Falls travel deals
Exciting safari packages starting from Vic Falls - expert travel advise on Zimbabwe - best deals in Hwange, Binga and Kariba - All the activities and attractions
Tel: + 267 716 13203 (office hours* ) Tel: +264 (0)886 501 542
Handles reservations & are agents for Flame Lily Holidays
It has a reservation office in Durban, Kasane and Victoria falls with a road transfer company in Victoria Falls
Physical Address
Shop 27, Hunter Arcade,
Kasane,
Botswana
- Cornelia Rautenbach is the General Manager
- Brett Mc Donald is the C.E.O and owner of Flame of Africa
Booking Procedures and Policies
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For Fly-In Packages
we require - your incoming and outgoing flight details
- full names of passengers (as detailed in your passport)
- dates of travel
Notes:
1. Departure taxes are US$ based.
As the rate of exchange can vary from day to day, these taxes are quoted separately but will be shown on your invoice.
2. We cannot provide incoming flight bookings (Inbounds) from other countries.
We can offer return flights from Johannesburg to other African countries.
3. The lower priced fares are ONLY held for 7 to 14 days by the airlines so full payment up front is required.
4 (a). Air tickets can be either held at B.A./Comair or SAA or Nationwide's Passenger Services desk at Johannesburg, Durban or Cape Town airports for your collection on arrival.
4 (b). This is a free service. To collect your ticket please quote the reference number provided and show your passport.
NB Airline passenger services will not hold any Hotel vouchers.
4 ( c ). Alternatively tickets can be couriered to your home address. Courier delivery fees of vouchers and tickets: Within South Africa: R150. Outside of South Africa: R350
5. Vouchers for the hotel can be issued via email.
Airline Policy
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All airlines impose a ticket time limit or expiry date.
If payment is not received by the set date, the system automatically cancels your booking and the seats are released back into the system.
In some cases, we are able to rebook.
If the flight is quiet full, the seats are immediately taken up by the priority wait listed bookings made by other agents or operators.
We are left with three options:
1. we can book you in a higher, more expensive class
2. rebook you in the same class on another date
3. seek an alternative routing
*Ticket & Voucher Issuing*
* Airline tickets are issued at either Johannesburg, Cape Town or Durban airports within 2 weeks of receipt of payment
* Vouchers are sent to both the lodgings / tour operators and yourselves usually 3 weeks prior to departure. (This is to allow for any late changes)
* Arranging airport transfers, activities, car hire and touring is part of our service
* The rates advertised are the best available so no further discounts are possible
* Tourism Services booked and paid for outside of Zimbabwe are exempt from paying 15% VAT . Guests arriving in Zimbabwe and who then book additional services direct, will have to pay 15 % VAT on these service
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